1. Introduction

This Refund and Cancellation Policy outlines the terms and conditions for canceling flight bookings and requesting refunds through AirTravelHub ("we," "us," or "our"). Please read this policy carefully before making a booking. By using our services, you agree to the terms outlined below.

Important Disclosure: We are an independent travel agency, not an airline. We act as an intermediary between you and the airline. All flights are operated by their respective airlines, and their policies govern the terms of your ticket.

2. Our Service Fees

Our agency service fees are non-refundable.

When you book a flight through our service, you pay two main components:

The Airline Ticket Cost: The fare, taxes, and fees charged by the airline.

Our Service Fee: A fee for our booking assistance, customer support, and payment processing services.

Unless otherwise stated, our service fee is non-refundable once the booking has been successfully processed and a confirmation has been issued.

3. Airline Ticket Cancellations & Refunds

Whether you can cancel a flight and receive a refund is determined solely by the fare rules and policies of the operating airline.

3.1. Refundable vs. Non-Refundable Tickets:

Refundable Tickets: If you purchased a refundable fare, you may be eligible for a full or partial refund of the airline ticket cost from the airline, minus any applicable airline cancellation penalties.

Non-Refundable Tickets: Most discounted tickets are non-refundable. If you cancel a non-refundable ticket, you will typically not receive a monetary refund from the airline. You may, however, be eligible for a credit or voucher from the airline for future travel, subject to their specific rules and fees.

3.2. How to Request a Cancellation or Refund:

To cancel a booking or request a refund, you must contact our customer service team at [Your Customer Service Email/Phone Number]. We will then act as your agent to submit the request to the airline on your behalf.

Please Note: We cannot process a refund until we receive authorization from the airline. The final approval and amount of any refund or credit are at the sole discretion of the operating airline.

4. Our Cancellation Procedure & Fees

4.1. Cancellation Requests:

All cancellation requests must be submitted to us directly. We will then liaise with the airline to process your request according to their rules.

4.2. Our Cancellation Assistance Fee:

For processing a cancellation or refund request, we charge a non-refundable Cancellation Assistance Fee of [e.g., $25.00 OR Specify Percentage]. This fee is for our administrative work and is charged in addition to any fees imposed by the airline.

5. Refund Processing

5.1. Eligibility:

Refund eligibility is determined by the airline's policy, the fare type you purchased, and the reason for cancellation.

5.2. Processing Time:

If your refund is approved by the airline, it may take between 4 to 12 weeks for the refund to be processed and reflected in your original payment method. This timeline is controlled by the airline and your bank, and we cannot expedite this process.

5.3. Refund Amount:

The refund amount you receive will be calculated as follows:

[Airline Ticket Cost] - [Airline Cancellation Fee] - [Our Service Fee] - [Our Cancellation Assistance Fee] = Final Refund Amount

Example: If the airline ticket cost was $300, the airline charges a $50 cancellation fee, our original service fee was $20, and our cancellation assistance fee is $25, your final refund would be: $300 - $50 - $20 - $25 = $205.

6. Flight Changes & Schedule Alterations

For changes to your flight dates or times, please contact us. Change fees and policies are set by the airline. We may charge a Change Assistance Fee of [e.g., $15.00] for processing changes on your behalf.

If the airline cancels or significantly changes your flight schedule, their policy will dictate the options available to you, which typically include rebooking on an alternative flight or receiving a full refund. We will assist you in communicating with the airline in such situations.

7. Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us:

Email: info@airtravelhub.com

Phone: +1 (802) 357-5315